TOTEALLY MOVING TOTES RENTAL AGREEMENT

This Rental Agreement ("Agreement") is entered into between Toteally Moving Totes ("Company") and the customer listed on this booking ("Customer"). By checking the box below and submitting this booking, Customer agrees to all terms and conditions outlined below.

1. Rental Items

Rental items may include moving totes, tote trolleys/dollies, labels and tags, zip ties or locks, and additional rented equipment. All rental items remain the sole property of Toteally Moving Totes at all times.

2. Rental Period

The rental period begins on the scheduled delivery date and lasts for the agreed rental term (standard 14 days, or approved extended period). Additional rental time beyond the agreed period will incur extension fees. Extension requests must be submitted prior to the scheduled pickup date.

3. Rental Pricing & Extensions

Pricing is based on the package selected at booking. Additional 7-day extensions (48-hour notice required) are available at additional cost. Extension requests made with less than 48 hours' notice before scheduled pickup may incur late fees of $1 per tote, per day, until equipment is returned or pickup is completed. Communication is encouraged — customers needing additional time should contact the Company as soon as possible.

4. Payment Terms

Full payment and a valid payment method on file are required prior to delivery of rental items. Customer authorizes Toteally Moving Totes to charge the payment method on file for late fees, damaged equipment, missing equipment, cleaning fees, rental extensions, failed pickup/delivery fees, unpaid balances, and administrative fees related to declined or disputed charges. Customer agrees to maintain a valid payment method throughout the rental period.

5. Delivery & Pickup

Delivery and pickup scheduling windows will be coordinated directly with the Customer. Customer agrees to provide safe and accessible delivery and pickup conditions. The Company reserves the right to reschedule delivery or pickup due to weather, unsafe conditions, emergencies, vehicle issues, or scheduling conflicts outside reasonable control.

6. Customer Responsibilities

Customer agrees to use equipment for normal moving and storage purposes only, keep totes reasonably clean and protected, avoid exposing equipment to excessive damage conditions, not place hazardous, illegal, flammable, or biohazard materials inside totes, ensure all rental items are available at the scheduled pickup time, and return all rental items in substantially the same condition received.

7. Lost or Damaged Equipment

Customer is financially responsible for missing, stolen, excessively damaged, or modified rental equipment beyond normal wear and tear:

• Lost, Broken, or Modified Tote: $25 each
• Missing Lid: $10 each
• Excessive Cleaning: $10 each
• Missing or Broken Tote Dolly/Trolley: $45 each

Examples of excessive damage include cracks, splits, drilled holes, cut plastic, broken hinges, permanent staining, and other preventable damage. Toteally Moving Totes reserves the right to determine normal wear versus excessive damage.

8. Late Returns & Abandoned Equipment

Unapproved late returns may result in automatic extension fees and/or daily rental charges. Equipment left abandoned, inaccessible, or unreturned beyond the contracted period without communication may be considered unreturned property and subject to replacement charges and recovery action.

9. Liability Release

Customer assumes responsibility for the proper loading, lifting, stacking, and use of rental equipment. Toteally Moving Totes is not responsible for injuries resulting from misuse, improperly packed items, shifting contents during transport, damage caused by movers, vehicles, weather, or third parties, or loss or damage to Customer belongings. Customer agrees to release and hold harmless Toteally Moving Totes, its owners, employees, contractors, and affiliates from claims arising from the use of rental equipment.

10. Failed Delivery or Pickup

If delivery or pickup cannot be completed due to inaccessible property, locked gates, aggressive animals, unavailable customer, or unsafe conditions, additional trip fees may apply.

11. Cleaning & Sanitization

All totes are cleaned and sanitized between rentals. Customer agrees to return totes empty and free of trash, food, liquids, and hazardous substances. Additional cleaning fees may apply if excessive cleaning is required.

12. Cancellation & Rescheduling Policy

Toteally Moving Totes reserves inventory specifically for each customer's requested rental period:

• Cancellations made 14+ days prior to delivery: full refund
• Cancellations made 7–13 days prior to delivery: 50% refund
• Cancellations made less than 7 days prior to delivery: non-refundable

Customers may request a one-time reschedule; rescheduled dates are subject to inventory availability and are not guaranteed. Failure to accept delivery, failure to coordinate pickup, abandoned reservations, or same-day cancellations may result in forfeiture of all payments made.

13. Marketing & Media Release

Customer grants Toteally Moving Totes permission to use non-identifiable photos of rental equipment during moving use for marketing and social media purposes. (This can be declined by contacting us directly after booking.)

14. Card on File Authorization

Customer authorizes Toteally Moving Totes to securely retain a valid payment method on file for the duration of the rental period and any applicable post-rental processing, for charges related to this Agreement including rental extensions, late fees, lost or damaged equipment, cleaning fees, failed delivery/pickup fees, unpaid balances, and administrative fees related to declined or disputed charges.

15. Governing Law

This Agreement shall be governed under the laws of the State in which the rental market is located (Texas for Central Texas rentals, California for Orange County rentals).

16. Agreement Acknowledgment

By checking the box and typing your name below, Customer acknowledges they have read and understood this Agreement, agree to all terms and policies listed above, and authorize charges consistent with this Agreement.